Job: Bilingual French/English Customer Service Agent

Who: We are looking for someone who is passionate about helping others, detail oriented and works well with software.

What:
Your responsibilities include resolving customer inquiries, recommending solutions and guiding product users through features and functionality. As the direct contact for all customers, you will be a brand ambassador and help establish our reputation as a world class key management system provider.

Where: Work from the comfort of your own home while supporting our global customers from all around the world. You will be in constant contact with your other support team members and will soon feel part of the family.

When: The position is full time and your shift may vary somewhat depending on availability of team members. Typically 9am to 5pm or 3:30pm to midnight shifts alternating weekly.

Responsibilities:

  • Log in and be online during your entire shift
  • Work with Zendesk and Slack to communicate with customers and teammates
  • Help customers with technical, billing and onboarding issues
  • Investigate the customers issues through a ticket system, and make sure that every customers concerns are dealt with until the ticket is closed
  • Be curious and always asking questions of your teammates so your knowledge is always up to date

Who we are: Keycafe operates a key management system that is used in thousands of businesses worldwide from auto dealerships, hotels, short term rentals to property managers and many more businesses. Keycafe is Headquartered in Vancouver, BC, Canada and employs staff in various cities worldwide. You will be part of a small culturally diverse team where you know everyday that your role has made a difference in the company.

If you think you are up for your next adventure, please reach out as we would like to meet you!